AI Advantage #9: Digital Labour

Collaboration and delegation at work will look different in the future where teams are made up of both humans and AI agents.

In this ninth episode of the AI Advantage on the Microsoft Innovation Podcast Mark and I talked about how the shift to frontier firms, companies of the future, where teams are made up of both human and AI workers. Collaboration and delegation are skills we’ll all need to draw on to work effectively.

We talk about:

• Defining goals, constraints, and a clear definition of done for agent tasks.

• Setting feedback loops, checkpoints, and timeframes to prevent rework.

• Calibrating human-in-the-loop oversight by risk tier and impact.

• Using BPM and process mining to prepare and optimise workflows for agents.

• Practising explicit, testable instructions to improve delegation and collaboration.

You can listen to or watch the full episode here.